Nancy Hirshman, CM

Education & Training:  AA – Paralegal Studies and Business, Anne Arundel Community College, Arnold, MD; BS Business Management, University of Maryland, University College, College Park, MD.
Basic and advanced mediation training – 150 hours; specialized training (includes seminars and conferences) 625 hours. Obtained certification through Maryland Council for Dispute Resolution and attained assessor/evaluator status.

Background:  Pioneer in the dispute resolution field in Maryland. November 1983, founded the Mediation Center (formerly the Neighborhood Mediation Program) in the Office of the State’s Attorney for Anne Arundel County. Directed and managed all aspects of the program, including setting policy, developing procedures, training, and outreach. In the following 22 years, expanded referral sources, types of cases accepted for mediation, as well as the geographical regions throughout Anne Arundel County to conduct mediations. Retired in February, 2005. I also consulted with other State’s Attorneys’ offices and organization to assist in their development of mediation programs.

Affiliations:  Sole proprietor of Hirshman Mediation Services. President of Maryland Council for Dispute Resolution; designated MCDR representative to the Maryland Excellence Council*; appointed as a commission member by Chief Judge Robert Bell to the Maryland Alternative Dispute Resolution Commission (1998/2001); member of Paralegal Advisory Board, Anne Arundel Community College since its inception. *Representative to the Maryland Program for Mediator Excellence; Member Anne Arundel Mediator Guild.

Mediation Experience:  Personally conducted in excess of 8,000 mediations; supervised an additional 400 mediations and co-mediations. Matters mediated include misdemeanor criminal cases diverted from prosecution (i.e. trespass, telephone abuse, harassment boundary disputes, excessive noise, theft, minor assault); juvenile citations; family cases involving custody, visitation, property issues; and intra-family conflict including parent-child, siblings, extended family and blended family; and civil cases including Peace Orders, consumer, homeowners/community association, and violation of county regulations (i.e. Animal Control and Zoning Enforcement).

Approach to Mediation:  I engage in a facilitative style of mediation. That is, I assist the parties in conflict, whose consent to mediate is a prerequisite, to engage in constructive dialogue. During the course of this guided conversation, the issues underlying the dispute are ferreted out as well as their ideas for resolving the problem(s). Research has confirmed that when parties have the lead in the outcome of their dispute— as opposed to a third-party decision-maker—the agreement is far more likely to be long-lasting and their relationship (whether business or personal) may be preserved..

Areas of Concentration:  “People problems”– conflicts that arise from the ordinary irritants that affect the quality of one’s life (loud music, barking dogs, property maintenance, trees encroaching); consumer (merchant/customer; home improvement, etc.) and family matters.

Contact Information:
(410) 849-2388


Maryland Council for Dispute Resolution (MCDR)

Certified Mediator
Maryland Council for Dispute Resolution (MCDR)


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